CANVAS SALON POLICIES
CANCELLATION / NO-SHOW POLICY
To ensure the best possible experience for all of our valued clients, we kindly request that you follow our cancellation policy:
- No-Shows: A 100% service charge will be applied to the card on file.
- Less Than 48-Hour Cancellations, Reschedules, or Same-Day Cancellations: A 50% service charge will be applied to the card on file.
- Credit Card Requirement: We require a credit card on file to secure all appointments. This information is stored via a 3rd party payment processing company, Ayden www.adyen.com. As such, we do not have access to client credit card information or bank details. When an appointment is booked either online or by staff, clients will be sent a confirmation text and email to confirm their appointment with a payment card. When a client enters their payment information, they will be asked to agree to our cancellation policies.
- Payment of Fees: Clients who fail to pay any applicable cancellation fees will not be able to schedule future appointments until the balance is cleared.
Understanding Your Commitment: Your scheduled appointment time is reserved exclusively for you. Late cancellations and no-shows disrupt our schedules and may prevent us from accommodating other clients. We realize that it is easy to forget an appointment made months in advance, all our appointments are confirmed 48 hours in advance via email and text.
Exceptions: In limited circumstances, we may waive fees at our discretion. Please contact us directly if you have an emergency situation.
Thank you for your understanding and cooperation!
REFUNDS & RETURNS & REDOS
We do not give refunds for the following:
- Any services performed
- Vouchers
- Late Cancellation Fees
- No-Show Fees
- Products that have been refilled
- We do not refund hair wefts or wigs of any kind
Product returns will result in a store credit, minus a 25% restocking fee.
If you are not completely satisfied with the results from your last appointment within 7 days, you are eligible for a redo appointment, free of charge. Please do the following as soon as possible:
Contact your stylist or the Salon and inform them of any issues
Make arrangements with your stylist and salon to edit, adjust, or fix any problems within the same 7 days
Please refrain from editing your hair in anyway prior to your REDO appointment.
If your hair has been altered in any way since your appointment, your REDO will no longer be valid and you will have to book a regular appointment.
Management has final say in further options if a resolution can not be made.
For further assistance, please contact us at 919-275-2895.
CHILD SAFETY POLICY
Our salon is not child-proof; sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.
We understand how challenging it is finding time to spend on yourself, by yourself. We also understand that your “me time” does not always align with your hair appointments.
However, our policy strictly prohibits unsupervised children in the salon.
In the event you must bring a young child into the salon, we require an additional caretaker there for anyone under the age of 13.
Also, young children in carriers/strollers may not be placed near the service areas or held in the lap unless they are receiving services.
We kindly request ONLY those receiving services be present in the service areas. Older children, (13+) capable of sitting quietly and unsupervised, may wait in the provided seating area.
While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.
CANVAS Salon stylists and staff are dedicated to providing each of our guests with the highest level of services possible.
We greatly appreciate your compliance with our child safety policy.
If you choose to bring your children regardless, you consent to not hold the salon liable for any injuries caused to any child or children under your care and supervision.
You also consent to taking financial responsibility for any damage caused by children under your care and supervision.
